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The AI Eye: Microsoft (Nasdaq: MSFT) Expands Partnership with Genesys, IBM (NYSE: IBM) Launches Policy Lab with AI Policy Imperatives


Point Roberts, WA and Vancouver, BC - January 24, 2020 ( Newswire) (, a global investor news source covering Artificial Intelligence (AI) brings you today's edition of The AI Eye - watching stock news, deal tracker and advancements in artificial intelligence.

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The #AI Eye: Microsoft (Nasdaq: MSFT) Expands Partnership with Genesys, IBM (NYSE: IBM) Launches Policy Lab with AI Policy Imperatives


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Today's Column - The AI Eye - Watching stock news, deal tracker and advancements in artificial intelligence

Stocks discussed: (NasdaqGS:MSFT) (NYSE:IBM) (NasdaqGS:NUAN)

Microsoft (NasdaqGS:MSFT) has expanded its partnership with customer experience firm Genesys to provide expanded cloud services for contact centers. Kate Johnson, president, Microsoft U.S., commented:

"Large contact centers receive an exceptionally high volume of inquiries across a growing list of channels and platforms. One of the biggest challenges is connecting the details of every interaction across all channels to ensure each customer has a seamless experience. By leveraging Microsoft's Azure cloud and AI technologies, Genesys is helping enterprises create a seamless customer journey with Microsoft's trusted, secure and scalable platform."

IBM (NYSE:IBM) has launched a global forum for advancing tech policy recommendations called IBM Policy Lab at the World Economic Forum (WEF) in Davos. IBM Policy Lab released "landmark priorities for the Precision Regulation of Artificial Intelligence", which "lays out a regulatory framework for organizations involved in developing or using AI based on accountability, transparency, and fairness and security." The policy paper outlines five imperatives including:

  1. Designate a lead AI ethics official
  2. Different rules for different risks.
  3. Don't hide your AI. (Emphasis on transparency)
  4. Explain your AI.
  5. Test your AI for bias.

Nuance Communications, Inc. (NasdaqGS:NUAN) has made its AI-powered Dragon Medical One cloud-based platform is available in France, Belgium, and the Netherlands. Robert Dahdah, Executive Vice President and Chief Revenue Officer, Nuance, commented:

"With the addition of French and Dutch support we are building on the success of our Dragon Medical One cloud platform in English-speaking countries and continuing to meet the demand for AI-powered documentation solutions worldwide. No matter their location, physicians face the same pressures of administrative workloads, and have the same needs for tools that help them focus on providing the best possible care to their patients."

Michael Clark, Senior Vice President, General Manager, Provider Solutions, Nuance, explained:

"Our Dragon Medical One platform is an essential component of how we are addressing care quality, patient satisfaction, workload and burnout pressures on providers worldwide. Our systems are aimed directly at solving those problems by giving physicians the tools they need at the point of care to be more productive and get back to the job they trained for and love - taking care of patients and their families."

Global AI Market to Hit $160 Billion USD by 2026

A report from Acumen Research and Consulting finds that the global artificial intelligence market is expected to reach $160 billion USD by 2026 with a compound annual growth rate (CAGR) of 49 percent in the forecast period 2019-2026. The following excerpts from the report description outline market insights garnered by the research:

The growth of the artificial intelligence industry is driven by growing adoption of cloud-based applications and services, the rise in the connected device market, significant investments in 5G technologies, and increased demand for smart virtual assistants. Currently the number of experts in AI technologies is small. Therefore, increasing the role of machine learning software (M2 M, M2P) in manufacturing industries is expected to drive the market in the forecast period.

There are, however, various factors that still need to be tackled which could have a significant long-term effect on the Artificial Intelligence market. Data security & privacy is a key issue about the Artificial Intelligence implementation. In the healthcare sector, for example, private patient & family data constitute a valuable asset, and a malevolent AI or a malicious malware infecting the AI will exploit it.

Sam Mowers,

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