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AI Eye Episode 461:, Microsoft (NasdaqGS: $MSFT), and Adobe (NasdaqGS: $ADBE) Partner to Launch C3 AI CRM

Kettering Health Chooses Nuance (NasdaqGS:$NUAN) Dragon Medical Advisor for Emergency Guidance


Point Roberts, WA and Vancouver, BC - October 26, 2020 ( Newswire) (, a global investor news source covering Artificial Intelligence (AI) brings you today's edition of The AI Eye - watching stock news, deal tracker and advancements in artificial intelligence.

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AI Eye Episode 461:, Microsoft (NasdaqGS: $MSFT), and Adobe (NasdaqGS: $ADBE) Partner to Launch C3 AI CRM


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Today's Column - The AI Eye - Watching stock news, deal tracker and advancements in artificial intelligence

Stocks discussed: (NasdaqGS:MSFT) (NasdaqGS:ADBE) (NasdaqGS:NUAN), Microsoft (NasdaqGS:MSFT), and Adobe Inc. (NasdaqGS:ADBE) announced the launch of Microsoft Dynamics 365-powered C3 AI CRM, described in the press release as the "first enterprise-class, AI-first customer relationship management solution," which "is purpose-built for industries, integrates with Adobe Experience Cloud, and drives customer-facing operations with predictive business insights." The three companies' C3 AI CRM leverages embedded artificial intelligence to help: accurately forecast revenue, accurately predict product demand, identify highly-qualified prospects, and more. Thomas M. Siebel, CEO of, commented:

"Microsoft, Adobe, and are reinventing a market that Siebel Systems invented more than 25 years ago. The dynamics of the market and the mandates of digital transformation have dramatically changed CRM market requirements. A general-purpose CRM system of record is no longer sufficient. Customers today demand industry-specific, fully AI-enabled solutions that provide AI-enabled revenue forecasting, product forecasting, customer churn, next-best product, next-best offer, and predisposition to buy."

Nuance Communications, Inc. (NasdaqGS:NUAN) has announced that Kettering Health Network - a not-for-profit network of eight hospitals, Kettering College, and over 120 outpatient facilities - has selected Emergency Department (ED) Guidance for the Nuance Dragon Medical Advisor. The Nuance Dragon Medical Advisor, described as "an AI-powered computer-assisted physician documentation (CAPD) solution," is being adopted by Kettering "to improve patient safety, alleviate the administrative burden on clinicians, and reduce the risk of missing diagnoses," according to the press release. Diana Nole, Executive Vice President and General Manager of Healthcare, Nuance, explained:

"The Kettering adoption of Dragon Medical Advisor with ED Guidance is a great example of the comprehensive benefits enabled by the Dragon Medical One platform. The combination of clinical speech recognition, in-workflow documentation guidance, virtual assistant skills, and data analytics provides a consistent and efficient experience for physicians and enables continuous improvements in patient care and financial outcomes."

Global AI in Telecom to Exhibit Nearly 47% CAGR from 2019-2023

A report published by 360 Market Updates finds that the global AI in Telecommunications market will register a compound annual growth rate (CAGR) of nearly 47 percent in the forecast period 2019-2023. The following excerpt from the report's description outlines a potential driver in the market's growth:

Al can help telecom providers to build self-optimizing networks (SONs), which provide network operators the ability to automatically optimize their network quality depending on traffic information by time zone and region. This, in turn, will enable enterprises to optimize their inventory by making orders based on the estimated demand, current inventory level, and lead time.

Another excerpt from the report description, however, outlines a possible restraint to the market's growth:

A major challenge for the growth of Al in the telecommunication industry is the lack of technical expertise among the workforce. Enterprises implementing Al are required to have sound knowledge on working with Al software platforms and periodic servicing necessities to ensure smooth operations. The lack of technical knowledge can impact the demand for Al in the telecommunication industry.

Sam Mowers,

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