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AI Eye Episode 388: Verizon (NYSE: $VZ) Collaborating with Google (NasdaqGS: $GOOG) Cloud for AI, NLP-Powered Customer Support Improvements, Hitachi Vantara Announces Distributed File System

 

Point Roberts, WA and Vancouver, BC - July 14, 2020 (Investorideas.com Newswire) Investorideas.com (www.investorideas.com), a global investor news source covering Artificial Intelligence (AI) brings you today's edition of The AI Eye - watching stock news, deal tracker and advancements in artificial intelligence.

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AI Eye Episode 388: Verizon (NYSE: $VZ) Collaborating with Google (NasdaqGS: $GOOG) Cloud for AI, NLP-Powered Customer Support Improvements, Hitachi Vantara Announces Distributed File System

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Today's Column - The AI Eye - Watching stock news, deal tracker and advancements in artificial intelligence

Stocks discussed: (NYSE:VZ) (NasdaqGS:GOOG) (OTC:HTHIY)

Verizon (NYSE:VZ) has announced a collaboration with Google Cloud, a subsidiary of Google (NasdaqGS:GOOG), wherein it will leverage the latter's Contact Center AI solution "to deliver more intuitive customer support through natural-language recognition, faster processing, and real-time customer service agent assistance." Shankar Arumugavelu, global CIO and SVP, Verizon, said:

"Verizon's commitment to innovation extends to all aspects of the customer experience. These customer service enhancements, powered by the Verizon collaboration with Google Cloud, offer a faster and more personalized digital experience for our customers while empowering our customer support agents to provide a higher level of service."

Thomas Kurian, CEO of Google Cloud, commented:

"We're proud to work with Verizon to help enable its digital transformation strategy. By helping Verizon reimagine the customer experience through our AI and ML expertise, we can create an experience that not only delights consumers, but also helps differentiate Verizon in the market."

Hitachi Vantara, a subsidiary of Hitachi, Ltd. (OTC:HTHIY), has announced a new distributed file system and management solution aimed at helping customers gain faster access to and insights from unstructured data. Hitachi Vantara partnered with parallel file system leader WekaIO for the solution, and will leverage the latter's "high-performance, NVMe-native, parallel file system that the company will deliver tightly coupled to an HCP datastore." A comment from Amita Potnis, research director, Infrastructure Systems, IDC, reads:

"CIOs and IT professionals are no longer looking to object storage only for compliant, archive, tier-two or cold data. They are now looking at object storage to support new use cases and performant workloads. These organizations are also evaluating distributed file solutions to handle scale and performance to support high-performance computing, real-time analytics and AI."

Global AI in Supply Chain Market to Reach $18.86 Billion by 2027

A report published by Research and Markets finds that the global AI in Supply Chain market is expected to grow from $1.078 billion in 2019 to $18.86 billion by 2027 with a compound annual growth rate (CAGR) of 43 percent in the forecast period. An excerpt from the report description reads:

Artificial Intelligence (AI) is increasingly relied upon to improve operational efficiency and effectiveness of a broad spectrum of industries. Supply Chain Management (SCM) is a critical logistics function for the most modern enterprise. AI is being integrated into SCM solutions to improve everything from process automation to provide greater visibility into static and real-time data. AI in the SCM market also improves related management information systems. Accordingly, the AI in the supply chain management market represents a substantial opportunity for many software-driven and data-oriented companies.

Sam Mowers, Investorideas.com

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