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The AI Eye: NICE (NasdaqGS: NICE) inContact Partners with Zendesk (NYSE: ZEN) and Arlo (NYSE: ARLO) Launches SmartCloud

 

Point Roberts, WA and Vancouver, BC - January 6, 2020 (Investorideas.com Newswire) Investorideas.com (www.investorideas.com), a global investor news source covering Artificial Intelligence (AI) brings you today's edition of The AI Eye - watching stock news, deal tracker and advancements in artificial intelligence.

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The AI Eye: NICE (NasdaqGS: $NICE) inContact Partners with Zendesk (NYSE: $ZEN) and Arlo (NYSE: $ARLO) Launches SmartCloud

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Today's Column - The AI Eye - Watching stock news, deal tracker and advancements in artificial intelligence

Stocks discussed: (NasdaqGS:NICE) (NYSE:ZEN) (NYSE:ARLO)

NICE Ltd. (NasdaqGS:NICE), has announced a joint partner agreement between cloud customer experience platform NICE inContact and customer service software-provider Zendesk (NYSE:ZEN). According to the press release, the aim of this partnership is "to bring NICE inContact CXone - the world's #1 cloud contact center platform - and Zendesk's customer service and engagement products to thousands of customers across the globe." This will allow customer service organizations to "combine the power of CXone, which unifies best-in-class Omnichannel Routing, Analytics, Workforce Optimization, and Automation and Artificial Intelligence on an Open Cloud Foundation, with Zendesk's robust Customer Relationship Management (CRM) in a single agent interface." Paul Jarman, NICE inContact CEO, explained:

"This exciting new partnership between NICE inContact and Zendesk will bring a holistic, seamlessly integrated solution to companies of all sizes across the globe. Together CXone and Zendesk enable a 360-degree view of the customer that powers exceptional experiences that drive customer loyalty and advocacy. We're pleased to partner with Zendesk to help organizations reduce agent effort and increase customer satisfaction, all while driving superior business outcomes."

Arlo Technologies, Inc. (NYSE:ARLO) has launched Arlo SmartCloud, "a fully managed robust global platform of innovative capabilities built for security, scalability and reliability." Tejas Shah, SVP product and chief information officer, commented:

"Arlo has deeply invested in building an industry-leading platform for advanced AI and security services. We are also an independent company focused on data security and user privacy that operates this platform as part of a trusted relationship with our customers. With Arlo SmartCloud, we are extending our platform to partners to help innovate and deploy new opportunities beyond our own camera ecosystem."

Global AI Software Market to Reach $126 Billion by 2025

A report from Tractica finds that the global AI Software market will grow from $10.1 billion in 2018 to $126.0 billion by 2025. A press release for the report quotes Tractica principal analyst Keith Kirkpatrick:

"The global AI market is entering a new phase in 2020 where the narrative is shifting from asking whether AI is viable to declaring that AI is now a requirement for most enterprises that are trying to compete on a global level."

A further excerpt from the press release reads:

According to the market intelligence company, AI is likely to thrive in consumer (Internet services), automotive, financial services, telecommunications, and retail industries. Not surprisingly, the consumer sector has demonstrated its ability to capture AI, thanks to the combination of three key factors - large data sets, high-performance hardware and state-of-the-art algorithms. Tractica estimates that many of the top enterprise AI verticals will follow and replicate a strategy similar to the consumer Internet companies."

Sam Mowers, Investorideas.com

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