The AI Eye: NICE (Nasdaq:NICE) inContact CXone Leveraged to Great Effect by Gant Travel and Xerox (NYSE:XRX) Wins Multi-Million Dollar Workplace Services Contract
Point Roberts, WA and Vancouver, BC - July 18, 2019 (Investorideas.com Newswire) Investorideas.com (www.investorideas.com), a global investor news source covering Artificial Intelligence (AI) brings you today's edition of The AI Eye - watching stock news, deal tracker and advancements in artificial intelligence.
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The #AI Eye: NICE (Nasdaq:NICE) inContact CXone Leveraged to Great Effect by Gant Travel and Xerox (NYSE:XRX) Wins Multi-Million Dollar Workplace Services Contract
Today's Column - The AI Eye- Watching stock news, deal tracker and advancements in artificial intelligence
Stocks discussed: (NasdaqGS:NICE) (NYSE:XRX)
NICE Ltd. (NasdaqGS:NICE) has announced that its subsidiary, cloud customer experience platform NICE inContact CXone, has enabled corporate travel services provider Gant Travel to improve contact center CRM integration and optimize Interactive Voice Response (IVR) capabilities. Since implemented CXone, Gant Travel has reduced telephone costs by 7 percent reduced average handle time by 5 percent, reduced queue wait times by 46 percent, and increased quality scores for voice and email to 93 percent. Paul Jarman, CEO of NICE inContact, commented:
"What we've seen with Gant Travel is a full embrace of the power of modern customer experiences. It's not surprising that Gant was recently named Rookie of the Year for the 2019 NICE inContact CX Excellence Awards. As they build upon these successes, they are laying the foundation for comprehensive analytics, proactive routing, action and insight. The more any business can learn from its customers, the more it is able to be a resource and true partner and win customers for life."
Xerox Corporation (NYSE:XRX) will provide its Intelligent Workplace Services (IWS) offering to the Executive Office of Technology Services and Security (EOTSS) - which is the Commonwealth of Massachusetts' secretariat leading the digital transformation of the Executive Branch - in a multi-million dollar contract. Mike Feldman, president of Americas Operations, Xerox, explained:
"The Executive Branch of the Commonwealth of Massachusetts is at the forefront of implementing new technologies that protect and maintain their assets and automate tasks to make them more effective. Xerox will help the EOTSS engineer a smarter, more efficient print environment that will help those they serve, and by extension, the constituents in the Commonwealth of Massachusetts."
Global AI in Oil & Gas to Reach $4.01 Billion by 2025
A report from Zion Market Research finds that the global AI in oil and gas market will grow from $1.75 billion USD in 2018 to $4.01 billion USD in 2025 with a compound annual growth rate (CAGR) of 12.5 percent in the forecast period 2019-2025. An excerpt from the report's press release reads:
The global oil and gas sector is using AI to significantly digitize its operations; AI has optimized the process of operations by simplifying the optimization process in the sector. The declining oil and gas prices have forced the oil and gas industry to invest in AI to improve efficiency and increase production rates. Another advantage of advanced AI in the oil and gas industry is that it can identify bottlenecks and perform respective actions to counter a problem way before its occurrence. The global AI in oil and gas market is projected to witness notable growth in the upcoming few years, owing to the rising demand for automated systems to perform operations like underground excavation and drilling in the oil and gas industry.
Moreover, to detect upcoming mishaps and perform dangerous operations by AI systems will create a safer environment for the laborers, which will further drive the AI in oil and gas market. Furthermore, there will be more opportunities in AI in oil and gas market in real-time process optimization and efficient hydrocarbon exploration. However, the lack of quick ability to learn and understand may restrict the applications integrated with AI in the oil and gas industry. Additionally, equipment failures and maintenance of AI-integrated systems will restrict numerous opportunities in the global AI in oil and gas market.
Sam Mowers, Investorideas.com
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