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The AI Eye: Microsoft (Nasdaq: $MSFT) and ServiceNow (NYSE: $NOW) Form Strategic Partnership and NICE (Nasdaq: $NICE) inContact's CXone Improves Multi-Industry Manufacturer's Contact Centre Ops


Point Roberts, WA and Vancouver, BC - July 9, 2019 ( Newswire) (, a global investor news source covering Artificial Intelligence (AI) brings you today's edition of The AI Eye - watching stock news, deal tracker and advancements in artificial intelligence.

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The #AI Eye: Microsoft (Nasdaq: $MSFT) and ServiceNow (NYSE: $NOW) Form Strategic Partnership and NICE (Nasdaq: $NICE) inContact's CXone Improves Multi-Industry Manufacturer's Contact Centre Ops

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Today's Column - The AI Eye- Watching stock news, deal tracker and advancements in artificial intelligence

Stocks discussed: (NasdaqGS:MSFT) (NYSE:NOW) (NasdaqGS:NICE)

Microsoft (NasdaqGS:MSFT) and cloud solution-provider ServiceNow (NYSE:NOW) have announced a strategic partnership aimed at enhancing integration of both companies' products and services. As part of this, ServiceNow's SaaS will be housed on Microsoft's Azure as well as the former's private cloud. Satya Nadella, CEO of Microsoft, commented:

"There is an enormous opportunity for customers - including in the public sector - to apply the power of the cloud to become more efficient and responsive. Our partnership combines ServiceNow's expertise in digital workflows with Azure, our trusted cloud, so that customers can accelerate their digital transformation, while meeting their security and compliance needs."

NICE inContact, a subsidiary of NICE Ltd. (NasdaqGS:NICE), has announced that a Fortune 100 multi-industry manufacturing company has greatly enhanced its contact centre operations through the former's AI-powered CXone platform. Paul Jarman, NICE inContact CEO, said:

"We're excited to work with this global manufacturing leader to help power their global customer experience transformation and achieve their NPS improvement goals. Today, businesses of all sizes and across all industries are transforming their contact centers in order to meet changing customer expectations, and manufacturing is certainly not an exception. To compete in today's customer experience economy, both B2C and B2B companies are investing in cloud contact center software to give agents the flexibility and tools they need to drive faster resolutions and deliver exceptional customer experiences with each and every interaction."

AI in Fintech Market to Reach $26.92 Billion by 2024

A report from Industry Research finds that the AI in fintech market will grow from $6.84 billion USD in 2019 to $26.92 billion by 2024 with a compound annual growth rate (CAGR) of 31.5 percent in the forecast period. An excerpt from the report description reads:

Artificial Intelligence (AI) improves results by applying methods derived from aspects of Human Intelligence at a beyond human scale. The computational arms race for past years has revolutionized the Fintech companies. AI and machine learning have benefited the banks and fintechs as they can process huge amounts of information about customers. This data and information are then compared to obtain results about suitable services/products that customers want, which has aided, essentially, in developing customer relations. Owing to these benefits offered by the AI technology, fintech companies are increasingly demanding the AI-based solutions. Moreover, the fintech industry is witnessing a considerable increase in the number of startups. These players are also highly attracted toward the adoption of AI to automate and expand their businesses.

Sam Mowers,

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