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The AI Eye: NICE (NasdaqGS:NICE) Research Results Indicate Contact Center Compliance Can Be Improved With AI, Automation and Pegasystems (NasdaqGS:PEGA) Introduces AI-Powered Customer Empathy Advisor Capability

 

Point Roberts, WA and Vancouver, BC - June 7, 2019 (Investorideas.com Newswire) Investorideas.com (www.investorideas.com), a global investor news source covering Artificial Intelligence (AI) brings you today's edition of The AI Eye - watching stock news, deal tracker and advancements in artificial intelligence.

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The #AI Eye: NICE (NasdaqGS: $NICE) Research Results Indicate Contact Center Compliance Can Be Improved With AI, Automation and Pegasystems (NasdaqGS: $PEGA) Introduces AI-Powered Customer Empathy Advisor Capability

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Today's Column - The AI Eye- Watching stock news, deal tracker and advancements in artificial intelligence

Stocks discussed: (NasdaqGS:NICE) (NasdaqGS:PEGA)

NICE Ltd. (NasdaqGS:NICE) revealed the results of a research study which found that 91 percent of respondents "believe increasing contact center compliance software investment should be considered a priority in the next year" and that 83 percent of contact center professionals believe "their organization's efforts towards customer privacy and private data safety need to be improved". Barry Cooper, President of the Enterprise Group for NICE, explained the need for companies to adopt new technologies to improve service:

"Ensuring compliance requires contact centers to navigate a maze of regulations, standards and best practices, which are becoming increasingly resource draining for IT and compliance professionals. Businesses must leverage analytics, AI and automation to adopt a proactive approach, uphold the trust of their customers and simplify their employees' day to day tasks."

Pegasystems Inc. (NasdaqGS:PEGA) has introduced a new capability for its Pega® Customer Decision Hub called Customer Empathy Advisor. The new feature leverages AI to foster better customer relationships. An excerpt from the press release explains the feature:

At its core, the AI-powered Pega Customer Decision Hub analyzes customer data to guide customer-facing agents and virtual assistants to take the next best action with each customer. Its Customer Empathy Advisor feature takes this analysis one step deeper by examining how empathic these recommendations are and offers a more compassionate approach - which, contrary to popular belief, is often the most profitable strategy as well.

AI Penetration in Industry Verticals - IoT to Reach $9.5 Billion by 2024

A report from Research and Markets explores growth of AI in various industry verticals from 2019-2024, finding particularly that the AI in IoT market will reach $9.5 billion by 2024 with a compound annual growth rate (CAGR) of 28 percent. An excerpt from the report description captures the breadth of AI adoption in various markets:

Artificial Intelligence (AI) represents a combination of various technologies including Machine Learning, Deep Learning, Natural Language Processing, Computer Vision, Speech Recognition, Context-Aware Processing, Neural Network, and Predictive APIs. AI will be found in virtually everything, ranging from individual products and applications to widespread systems and networks. Network infrastructure and computing equipment will rely upon AI algorithms for decision making while at the device level AI will be built into electronics at the chipset level.

Sam Mowers, Investorideas.com


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