3 Proven Management Techniques That Work in Any Business
Identify the ‘Influencers' on Your Front Lines, CEO Advises
Ideas get bigger when you share them...
August 14, 2014 (www.investorideas.com newswire) In business, the only thing that matters is what works, says Peder Johnsen, a third-generation specialist in senior living communities.
"The people in your company who are dealing with your customers – the clerks, the caregivers, the customer service reps – are where the rubber meets the road," says Johnsen, CEO of Concordis Senior Living, www.concordisseniorliving.com, which owns, operates and develops senior housing communities.
"That's why it's essential for the company leaders, the men and women in the offices that are often far from the front lines, to be where the action is on a regular basis," he says.
Concordis' specialties include managing senior-living communities for other owners and developers, an art it has perfected, Johnsen says.
"We developed certain practices over the decades, first by building assisted-living communities and then by operating them," he says. "These practices work in any business because they keep the leadership actively involved in what's going well – and not – on the front lines, and provides a system for regular communication through all layers of the company."
Johnsen offers these tips for management that produces excellent results:
Identify the influencers in each work group. As with most businesses, senior living communities require teams of staff, from administrators to housekeepers and everyone in between. Within the various groups that make up your business, identify the key players – the people who influence others' behavior, whether or not they hold a title or official authority. Meet with them on a regular basis so you can stay plugged in to what's happening on the front lines.
Identify areas that need improvement. Talk to them about systems and areas that need to be fixed, overhauled or eliminated, and about how team members are working together. They'll often have ideas for innovations. The idea is not to look for people or problems to blame, but to work together to develop solutions and improve the team's overall efforts.
"The information you get in speaking with these key players is invaluable," Johnsen says. "There may be nothing at all wrong, which is great, but these meetings give you, the CEO or manager, the information you need to constantly improve. It also reinforces the message to employees that they and their ideas are valued members of the team."
Figure out those "wildly important goals." You can have the best people in the field working for you, yet if they're not specifically guided to a certain goal, they are putting their time and effort toward an end that they're assuming is correct. CEOs and other upper-level managers have the 30,000-foot view, so it's up to them to guide everyone beneath them.
"Short-term priorities may change slightly or drastically on a regular basis," Johnsen says. "Your team may be self-sufficient, but their vision is limited to their daily duties. If they don't know that a goal or objective has changed, they can't work toward it."
About Peder Johnsen
Peder Johnsen is the CEO of Concordis Senior Living, www.concordisseniorliving.com, which owns, operates and develops senior housing communities. He's a third-generation assisted-living specialist whose grandfather and father built one of the first contemporary-style ALFs in Florida more than 30 years ago. Johnsen took over administration of two small facilities at age 18. Today, he runs the full spectrum of ALFs – from "ALF lites," where most residents live very independent lifestyles but know assisted-living services are available if they should need them, to homes specializing in care for residents with Alzheimer's and dementia. He is an industry leader in staff development and training, and has overseen the development, acquisition and financing of several communities.
Published at the Investorideas.com Newswire - Big ideas for Global Investors
Disclaimer/ Disclosure:The Investorideas.com newswire is a third party publisher of news as well as creates original content as a news source. Original content created by investor ideas is protected by copyright laws other than syndication rights. Investorideas is a news source on Google news and global syndication partners. Our site does not make recommendations for purchases or sale of stocks or products. Nothing on our sites should be construed as an offer or solicitation to buy or sell products or securities. All investment involves risk and possible loss of investment. This site is currently compensated by featured companies, news submissions and advertising. Contact each company directly for press release questions. Disclosure is posted on each release if required but otherwise the news was not compensated for and is published for the sole interest of our readers.
BC Residents and Investor Disclaimer: Effective September 15 2008 - all BC investors should review all OTC and Pink sheet listed companies for adherence in new disclosure filings and filing appropriate documents with Sedar. Read for more info: http://www.bcsc.bc.ca/release.aspx?id=6894. Global investors must adhere to regulations of each country.